Frequently Asked Questions

Evlilik cüzdanı yetki belgesi olmadığından sözleşme iptali yapılamaz. Sözleşme iptali ancak abone sahibi veya vekilinin (noter onaylı vekâletname ile) başvurusu ile yapılabilir.

Please click here for the documents required for your customer group.

Duly signed contracts will be registered within the same day and the distribution company will be informed. The electricity will be supplied by the distribution company within 24 hours for housing settlement areas and within 48 hours outside housing settlement areas, starting from the date of notification or the date on which the obligation towards the distribution company is fulfilled.

If there is no active retail sales contract for the consumption point for which you wish to sign a contract, you will be asked to submit a valid identity document along with your Turkish identity number, your identity details, full address of the consumption point, owner of the property, intended use of the place, and the DASK (Turkish Catastrophe Insurance Pool) policy number. If there is an active retail sales contract for the consumption point for which you wish to sign a contract, you may also be asked to submit a document proving that you have the right of use for that consumption point, in addition to the details and documents stated above.

Deposit amount, cut-off/connection fee and stamp duty are charged for all contract applications.

As per Article 48 of the Regulation on Electricity Market Consumer Services, electricity subscription contracts must be in the name of the actual user.

The contracted supplier requests a deposit amount as a set-off for potential debts that may occur if the consumer fails to pay the electricity consumption fee in cases where the place of use changes and/or the retail sales contract ends or is terminated. Deposit amount of the consumer who signed a contract with the contracted supplier is calculated based on the unit price that is determined on a kW basis for each subscription group and comes into effect upon the board approval of the Energy Market Regulatory Authority (EPDK), considering the power at the installation or the place of use. This must be paid after submitting the contract application.

Article 11 of the Disaster Insurances Law No. 6305 states: “For water and electricity subscriptions for buildings covered by the mandatory earthquake insurance and for the independent sections, existence of a compulsory earthquake insurance is checked by the relevant institution. For electricity subscription installation (connection agreement) and subscriber change (retail sales contract) processes of buildings that were independently built as residential places on a real estate, as well as the residential places subject to construction servitude or property ownership established under the Property Ownership Law No. 634, it must first be confirmed that there is a compulsory earthquake insurance taken out. Without such confirmation, subscription process cannot be completed.” As per these provisions, DASK is obligatory under legal practices.

Army service martyrs’ families (spouses, children and parents), war/wounded veterans themselves and, if they are deceased, their widows/widowers can benefit from the discount offered for army service martyrs’ families and veterans. To benefit from the army service martyr discount: Families who are determined to be related to a person who died in service and was recognized as an army service martyr by the relevant authorities considering the situations stated in the relevant articles of the Law No. 2330, 3713 or 5434 must apply to their nearest Customer Relations Center together with the documents proving that they got entitled to receive salary by the General Directorate of Pension Fund. War/wounded veterans (if they are deceased, their widows/widowers) defined in duplicated Article 1 of the Law No. 2847 must apply to their nearest Customer Relations Center together with the documents proving that they got entitled to receive salary by the General Directorate of Pension Fund, in order to benefit from the discount for veterans.

The following situations are defined as illegal use of electricity in Article 48 of the Regulation on Consumer Services. The Consumer shall be deemed to have consumed illegal electrical energy if they a) have used electrical energy outside the scope of their consumer group, without any application to the relevant legal entities, b) have used electrical energy by paying the bills issued in the name of the previous consumer, without any retail sales contract or bilateral agreement in their own name, c) have provided electrical energy to third parties from their own electrical installation after the measuring point, outside the provision set out in paragraph six of Article 6, ç) have replaced the power transformer but failed to notify the relevant legal entities of such replacement in writing within 15 days, d) have seen an increase by over 20% in the connection power of their own plant(s), but have failed to apply to the relevant license holder legal entity as per the relevant legislation or failed to fulfill their obligations under the relevant legislation despite having been applied to such license holder legal entity, except for consumers in the residential consumer group.

Yeni abonelik başvurusu işlemlerine dair detaylı bilgi için tıklayınız. 

Sözleşmenin sona erme tarihinden itibaren en geç beş iş günü içerisinde başvuru esnasında beyan edeceğiniz IBAN hesabınıza yatırılacaktır.

Our Company will inform the distribution company within the same day. The distribution company will cut off the electricity supply to the place of use by obtaining the last index values within a maximum of one day following the date of notification for housing and settlement areas and within a maximum of two days following the date of notification outside housing and settlement areas. Once the index values are obtained, they will be reported to the contracted supplier within the following day. If all your debts are paid, our Company will refund your deposit amount and terminate your subscription within five business days.

Abonelik sonlandırma başvurusu işlemlerine dair detaylı bilgi için tıklayınız. 

Tüm sözleşme başvuruları için güvence bedeli, kesme-bağlama bedeli ve damga vergisi alınmaktadır.

As per Article 48 of the Regulation on Electricity Market Consumer Services, electricity subscription contracts must be in the name of the actual user.

The contracted supplier requests a deposit amount as a set-off for potential debts that may occur if the consumer fails to pay the electricity consumption fee in cases where the place of use changes and/or the retail sales contract ends or is terminated. Deposit amount of the consumer who signed a contract with the contracted supplier is calculated based on the unit price that is determined on a kW basis for each subscription group and comes into effect upon the board approval of the Energy Market Regulatory Authority (EPDK), considering the power at the installation or the place of use. This must be paid after submitting the contract application.

You can give the deposit amount in cash or as a definite letter of guarantee unlimited in time to be obtained from a bank.

Article 11 of the Disaster Insurances Law No. 6305 states: “For water and electricity subscriptions for buildings covered by the mandatory earthquake insurance and for the independent sections, existence of a compulsory earthquake insurance is checked by the relevant institution. For electricity subscription installation (connection agreement) and subscriber change (retail sales contract) processes of buildings that were independently built as residential places on a real estate, as well as the residential places subject to construction servitude or property ownership established under the Property Ownership Law No. 634, it must first be confirmed that there is a compulsory earthquake insurance taken out. Without such confirmation, subscription process cannot be completed.” As per these provisions, DASK is obligatory under legal practices.

The following situations are defined as illegal use of electricity in Article 48 of the Regulation on Consumer Services. The Consumer shall be deemed to have consumed illegal electrical energy if they a) have used electrical energy outside the scope of their consumer group, without any application to the relevant legal entities, b) have used electrical energy by paying the bills issued in the name of the previous consumer, without any retail sales contract or bilateral agreement in their own name, c) have provided electrical energy to third parties from their own electrical installation after the measuring point, outside the provision set out in paragraph six of Article 6, ç) have replaced the power transformer but failed to notify the relevant legal entities of such replacement in writing within 15 days, d) have seen an increase by over 20% in the connection power of their own plant(s), but have failed to apply to the relevant license holder legal entity as per the relevant legislation or failed to fulfill their obligations under the relevant legislation despite having been applied to such license holder legal entity, except for consumers in the residential consumer group.

As per Article 48 of the Regulation on Electricity Market Consumer Services, electricity subscription contracts must be in the name of the actual user.

It is not possible to cancel the contract by showing a marriage certificate as it is not a certificate of authorization. The contract can only be canceled upon application by the subscriber or their proxy (with notarized power of attorney).

Duly signed contracts will be registered within the same day and the distribution company will be informed. The electricity will be supplied by the distribution company within 24 hours for housing settlement areas and within 48 hours outside housing settlement areas, starting from the date of notification or the date on which the obligation towards the distribution company is fulfilled.

Nakit güvence bedeliniz sözleşmenin sona erme tarihinden itibaren en geç beş iş günü içerisinde başvuru esnasında beyan edeceğiniz IBAN hesabınıza yatırılacaktır. Teminat mektubu güvence bedelinizi ise sözleşme sona erdikten sonra kalan fatura borçlarınızın ödenmesi ile bankanızdan teslim alabilirsiniz.

Our Company will inform the distribution company within the same day. The distribution company will cut off the electricity supply to the place of use by obtaining the last index values within a maximum of one day following the date of notification for housing and settlement areas and within a maximum of two days following the date of notification outside housing and settlement areas. Once the index values are obtained, they will be reported to the contracted supplier within the following day. If all your debts are paid, our Company will refund your deposit amount and terminate your subscription within five business days.

Abonelik sonlandırma başvurusu işlemlerine dair detaylı bilgi için tıklayınız.

You can find it out by signing up for online services on our website or calling our call center.

With your installation number or contract account number, you can submit your request via online services, or create a record by calling our Call Center on 0850 800 0 186 or using our WhatsApp Service Line.

The fact that an objection was raised does not free the consumer from their obligation to pay the bill. The contracted supplier will review and conclude the objection within a maximum of 10 business days following the date of application.

According to the relevant legislation and sales contracts, if the bill issued for the customer is not paid by the last payment date stated on the bill, the customer will be notified on the next bill or through other channels to pay their electricity debt. If the bill is not paid within five business days following the date of notification, electricity supply to the customer will be cut off as per the provisions of the relevant legislation. The customer will be notified about their bill debts both through a cut-off notice on bill and via SMS. We recommend you to make sure that your details are up-to-date so that you can get the notificat

Using your contract account number, you can visit our Quick Debt Inquiry page on our website, contact our WhatsApp Service Line or call our Call Center on 0850 800 0 186 to check your current debts.

If your bill has not reached you, this may have been caused by technical issues or failure to access the meter during the reading, incorrect subscription or faulty meter. You can contact our Call Center on 0850 800 0 186 to create a request for review.

Please click here for details about bill content.

Kademeli tarife, Türkiye enerji piyasalarını düzenleyen kamu kurumu Enerji Piyasası Düzenleme Kurulu (EPDK) 31.12.2021 tarih ve 10690 Sayılı Kurul Kararı ile Resmi Gazete’de yayınlanmasını takiben yürürlüğe konulan bir tarife çeşididir.  

Kademeli tarife, sadece “mesken alçak gerilim (AG) tek zamanlı abone grubu” tüketiciler için geçerli olup 01 Ocak 2022 tarihi itibarıyla yürürlüğe girmiştir.  

Akabinde 31.01.2022 tarih ve 10756 sayılı Kurul Kararı ile EPDK tarafından tüketim limitleri yeniden düzenlenmiştir. Mesken grubu için uygulanan indirimli elektrik sınırı, günlük ortalama 5 kWh’tan 7 kWh’a yükseltilerek güncellenmiştir.  

Bu düzenleme ile, 01 Şubat 2022 tarihi itibarıyla mesken abone grubundaki tüketicilerin elektrik tüketimlerinin günlük 7 kWh’ a kadar olan kullanımları “düşük kademeli” tarifeden, düşük kademe limitini aşan kısmı ise “yüksek kademeli” tarifeden faturalandırılmaktadır.  

Şirketimizin, tarife fiyatlarını belirlemede veya düzenlemede herhangi bir yetkisi bulunmamaktadır. 

Faturamda Kademeli Tarifeyi Nasıl Anlayacağım?

Faturanızda yer alan “Fatura Kalemleri” alanında yer verilen tüketim miktarınızın ne kadarının “düşük kademe” ve/veya “yüksek kademe” olarak faturalandırıldığını net bir şekilde görebilirsiniz.  

Faturanızda “Fatura Ortalama Tüketim” olarak yazan alandan günlük ortalama tüketiminizi görüntüleyebilir, tasarruf asistanı https://www.gediz.com.tr/tasarruf-asistani linkinden yararlanıp tüketim miktarınızı düşürmeye yönelik önerileri inceleyebilirsiniz.  

Kademeli Tarifenin Avantajı Nedir?

Enerji Piyasası Düzenleme Kurulu tarafından hazırlanan, TBMM tarafından kabul edilen ilgili kanunun Resmi Gazete’de yayınlanmasını takiben yürürlüğe konulan bu tarife ile “dar gelirli vatandaşları korumak ve enerji kullanımında tasarruf ve verimliliği artırmak” amaçlanmaktadır.  

Kademeli Tarife Birim Fiyatlarını Nasıl Öğrenebilirim?

Enerji Piyasası Düzenleme Kurumu internet sayfasında yer alan “Elektrik Faturalarına Esas Tarife Tabloları” altında güncel birim fiyatlar yayınlanmaktadır. Detaylı bilgiye https://www.epdk.gov.tr/Detay/Icerik/3-1327/elektrik-faturalarina-esas-tarife-tablolari linkinden ulaşabilirsiniz. 

Günlük Tüketimim Nasıl Hesaplanacak ?

Faturanızda “Fatura Kalemleri” alanında yer alan aylık tüketim miktarınızın, fatura okuma gün sayınıza bölünmesiyle “ortalama günlük tüketim” miktarınız hesaplanacaktır. Ortalama günlük tüketim miktarınız faturanız üzerinde de gösterilmektedir. Belirlenen ortalama günlük tüketiminizin 7 kWh’ a kadar olan miktarı “Düşük Kademeli Tarife Birim Fiyatı”, bu limiti aşan tüketim miktarınız ise “Yüksek Kademeli Tarife Birim Fiyatı” kullanılarak faturalandırılacaktır.  

Kademeli Tarife Üzerinden Faturam Nasıl Hesaplanacak?

Aylık tüketim miktarınız okuma gün sayınıza bölünecek “ortalama günlük tüketim” miktarınız hesaplanacaktır. Yapılan hesaplama sonucunda ortalama günlük tüketiminizin 7 kWh’ a kadar olan miktarı “Düşük Kademeli Tarife Birim Fiyatı”, bu limiti aşan tüketim miktarınız ise “Yüksek Kademeli Tarife Birim Fiyatı” kullanılarak faturalandırılacaktır.  

Örnek bir hesaplama aşağıda paylaşılmıştır.

Fatura Dönemim Kademeli Tarife öncesini de kapsıyor. Faturamı Nasıl hesaplayacaksınız?

Faturanıza yansıyan tüketim hangi dönem aralığında oluştuysa, o dönem birim fiyatlarına göre faturalandırılır. 01 Ocak 2022 öncesi tüketiminiz o dönem geçerli olan tarifeye göre faturalanacaktır. 01 Ocak 2022’de devreye giren kademeli tüketim tarifesi, yalnızca bu tarihten sonraki tüketiminiz için uygulanacaktır. 01 Ocak 2022 tarihinden önceki tüm tüketimlerinizde ilgili ayda geçerli olan fiyatlar üzerinden belirlenecek ve düşük tüketimli tarife alanında gösterilecektir. Faturalandırma işlemleri ve diğer tüm uygulamalarımız mevzuat hükümleri kapsamında yürütülmektedir. 

Kademeli tarife limiti değişmeden önceki dönemde faturam çıkmıştı. Eski faturamda da düzeltme olacak mı? 

İlgili EPDK Kararı, 01.02.2022 tarihinden itibaren faturalandırılacak olan tüketimleriniz için geçerlidir. 01.02.2022 tarihinden önceki faturalarda herhangi bir düzenleme yapılmayacaktır. 01.02.2022 tarihinden itibaren oluşacak tüm faturalarınızda, ortalama günlük 7 kWh’ a kadar olan kullanımlarınız “düşük kademeli” tarifeden faturalandırılacaktır. Bu tüketim miktarını aşan tüketimleriniz ise “yüksek kademeli” tarifeden faturalandırılacaktır. 

Çok zamanlı tarifenin hesaplaması nasıl olacak? 

Çok zamanlı tarifede, kademeli tarife uygulaması yapılmamaktadır. Faturada bulunan “düşük kademeli tarife” ve “yüksek kademeli tarife” alanlarında yer alan tüketim miktarları, ilgili ay ve zaman dilimi için geçerli birim fiyat üzerinden faturalandırılacaktır.  

Okuma günüm değişiklik gösteriyor. Bu durum fatura tutarımı nasıl etkiler?  

Etkilemez. Tüketim hesabı, aylık tüketim miktarınız okuma gün sayısına bölünerek yapılır. 30 günün altında ya da üstünde yapılan okumalardan kaynaklı bir mağduriyet oluşmaz.  

Tarife hesabında 210 kWh gibi sabit bir tüketim limiti dikkate alınmamaktadır. Sayaçlarınız 30 günden daha uzun sürede okunduğunda okuma gün sayısı ile 7 kWh çarpılarak indirime tabi tüketim miktarınız hesaplanır. Günlük tüketim miktarınız üzerinden hesaplama yapılacağından okuma gün sayısının azalması ya da artması hak ettiğiniz indirimi almanıza mani olmamaktadır. 

Kullanım süresinize göre hesaplanacak günlük tüketim miktarınızın 7 kWh’ a kadar olan kısmı “Düşük Kademeli Tarifeden” düşük kademe limitini aşan kısmı ise “Yüksek Kademeli Tarifeden” hesaplanacaktır. 

TRT Payı ve Enerji Fonu faturada kalktı mı?

01 Ocak 2022 tarihinden itibaren çıkan faturalarınızda  “Enerji Fonu” ve TRT Payı”  alınmayacaktır.  

It is a tariff where a single price is applied for the electricity consumed at all times of the day.

Multi-time Tariff: It is a tariff that covers different time frames and applies different prices for the electrical energy consumed at different defined times of the day. Winter Time; Daylight Time 07:00 – 18:00, Peak Time 18:00 – 23:00 Night Time 23:00 – 07:00 Daylight Saving Time; Daylight Time 06:00 – 17:00, Peak Time 17:00 – 22:00, Night Time 22:00 – 06:00 There is no daylight saving time/winter time in Turkey anymore. In terms of applying the multi-time tariffs, for meters not updated for permanent daylight saving time, the time frames titled “winter time” are taken into account when measuring the consumption of the consumers. These time frames correspond to the period between the last Sunday of October and the last Sunday of March. As for the period from the last Sunday of March to the last Sunday of October, the time frames titled “daylight saving time” are applied. For consumers whose meter is set to permanent daylight saving time, the time frames titled “daylight saving time” are applied at all times. Depending on your use habits, the multi-time tariff could be more advantageous compared to the single-time tariff if you use energy between the day and night time ranges when the price per unit is lower.

You can contact our Call Center or apply to your nearest Aydem Customer Relations Center to benefit from the single-time or multi-time tariff. If a subscriber does not have an electronic meter that is able to show three-time consumption values, they must obtain one to benefit from the multi-time tariff. Tariff changes are made in the first billing period that follows the bill to be issued with the index findings at the end of the period that covers the date of request. Requests to switch to the single-time or multi-time tariff can only be made twice in a calendar year.

Electricity prices per unit are the unit prices charged to the consumer, excluding the taxes and funds determined quarterly by the Energy Market Regulatory Authority and applied to all subscription groups. Please visit the official website of the Energy Market Regulatory Authority at http://www.epdk.org.tr/ for further information and the electricity prices per unit for all subscription groups.

Sales price of electricity is the same across Turkey, and our Company is not authorized to make any increase or discount on the electricity prices (except for the consumers entitled to be Eligible Consumers). The national tariff, which was approved by the Energy Market Regulatory Authority (EPDK) to be applied throughout Turkey, also applies to our region.

At the moment, we do not have any offer for people with disabilities. If the Energy Market Regulatory Authority defines a separate tariff for people with disabilities in the national tariff unit price table published quarterly upon board decision, our Company will also be able to offer such tariff to its customers.

You can see such details in the fields titled “Contract Account Number” or “Installation Number” on the electricity bill issued in your/your company’s name, or you can contact our Call Center on 0850 800 0 186.

You can find it out by entering your installation number under Quick Actions on our website or you can contact our WhatsApp Service Line.

You can visit your nearest Customer Relations Center, use our Website or the Online Services Center or contact our Call Center on 0850 800 0 186 or reach our WhatsApp Line to update your details.

Ödeme seçenekleri ile ilgili dataylı bilgileri görebilmek için tıklayınız.

You can contact our Call Center for your debts subject to execution proceedings.

Eligible Consumer is a natural person or legal entity that is entitled to choose their supplier and use electricity with a discount because their consumption is higher than the electrical energy amount determined by the Energy Market Regulatory Authority (EPDK).

You can benefit from the active unit price discounts during the period of your contract. If the bilateral agreement you signed with our Company is valid for a limited time, your contract will automatically expire at the end of the period set out in the agreement.

In case of an increase in the active consumption price, your discount rate defined in the bilateral agreement will go up in proportion to the increase rate. If the bilateral agreement was signed for a fixed unit price, this price will not be affected by an increase in the active consumption price.

It is not obligatory to be an eligible consumer. If the customer does not want to be an eligible consumer, their bills will be issued based on national tariff unit prices.

Enerji Piyasası yönetmeliğinin 48. Maddesine istinaden, kendi adına perakende satış sözleşmesi veya ikili anlaşması olmadan daha önceki tüketici adına düzenlenen ödeme bildirimlerini ödemek suretiyle elektrik enerjisi tüketmesi Elektrik Piyasası Tüketici Hizmetleri Yönetmeliğine göre usulsüz kullanım olarak nitelendirilmektedir. Bu yüzden ikili anlaşma fiili kullanıcı olan kişi adına yapılmalıdır.

According to the Regulation on Electricity Market Consumer Services that came into effect upon being published in the Official Gazette dated 30.05.2018, eligible consumers with an annual electricity consumption below 100,000 kWh are considered “eligible consumers with low consumption”. Minimum agreement requirements for such consumers are defined in the Regulation. Conditions of the agreements between the Supplier and eligible consumers with an annual electricity consumption above 100,000 kWh are assessed within the scope of the freedom of contract.

According to the Regulation on Consumer Services, bilateral agreements of definite duration signed with eligible consumers with low consumption can remain in effect for a maximum of three years.

According to Article 14 of the Regulation on Electricity Market Consumer Services that came into effect upon being published in the Official Gazette dated 30.05.2018, bilateral agreements of definite duration for eligible consumers with low consumption automatically expire when the contractual duration ends. In this regard, at least 60 days before your bilateral agreement ends, you will be informed about the expiration date of your discounted electricity contract and the date of your portfolio withdrawal.

According to the Regulation on Consumer Services, it is not possible to make a change against the consumer during the term of the contract for eligible consumers with low consumption. The supplier is obliged to inform the consumer about the anticipated change at least 15 days prior to the effective date of such change, with the change being recorded.

You will sign an Electricity Sales Contract with Aydem/Gediz Perakende. You will then need to submit the required documents. ( Bilateral Agreement and its annexes, a copy of the Tax Certificate, and for industrial subscribers, a copy of the industrial registry certificate.) Aydem/Gediz Perakende will complete the registration process at EXIST (Energy Exchange Istanbul). (This is the process to send your documents.) It will then be proceeded to the transition procedures pending approval from EXIST (Energy Exchange Istanbul). (In the three-week period from the sixth day of the month until the end of the month, transition process is approved for customers who have a meter that is in compliance with the communiqué and who exceed the eligible consumer limit.) Upon approval by EXIST (Energy Exchange Istanbul), discounted electricity supply and billing by Aydem/Gediz Perakende will start.) Upon approval by EXIST (Energy Exchange Istanbul), discounted electricity supply and billing by Aydem/Gediz Perakende will start.

When you sign a Bilateral Agreement with Aydem/Gediz Perakende, your bills will be issued by Aydem/Gediz Perakende, and the prices and payment conditions defined in your agreement will apply. You can make your payments using the payment channels of Aydem Perakende.

Abone numaranız ile birlikte kimlik belgeniz ve güvence bedeli iadenizin yapılabilmesi için IBAN numarası ile bizzat ya da varsa geçerli vakaletnameye sahip vekiliniz aracılığı ile başvuruda bulunabilirsiniz. Tüzel kişilerde ise şirket yetkilisi olduğunu gösterir belge, imza sirküleri, vekâletname, kamu kurumları için kurum tarafından yazılan yetki belgesi ile başvuru yapılması gerekmektedir. Güvence bedeli iadesi yapılacak IBAN hesabının sözleşmeye taraf kişi adına olması veya vekaletname ile yapılan başvurularda tahsil etme yetkisinin bulunması gerekmektedir.

Once the current contract ends, you can sign a new agreement with your current supplier or a different one. However, if a new Bilateral Agreement is not signed after the current Bilateral Agreement is terminated for any reason, your electricity will be supplied by the local contracted supplier as part of the end source supply. In this regard, details for the “Retail Sales Contract” must be updated with the contracted supplier and the deposit amount must be paid within 10 business days. Otherwise, your electricity supply may be cut off.

Discounted electricity is the power supply with a discount based on the tariff unit price applied by your current electricity supplier. This service can be offered by electricity suppliers licensed by the Energy Market Regulatory Authority. After you sign a Discounted Electricity Contract (Bilateral Agreement) with Aydem/Gediz Perakende, you will start to use electricity for a price that is below the applicable electricity sales tariff approved by the Energy Market Regulatory Authority (EPDK). A Bilateral Agreement is an electricity sales contract that ensures that you benefit from a certain amount of discount based on the prices set by the Energy Market Regulatory Authority (EPDK). All consumers with an average monthly electricity bill at or above 75 TRY can start using discounted electricity upon signing a Discounted Electricity Contract with Aydem/Gediz Elektrik Perakende Satış A.Ş. For customers who use electricity supplied by Aydem Perakende through a Discounted Electricity Contract, no technical or infrastructural changes will be made to their electrical installations; customers will continue to be supplied electricity through their current electrical installation. In order to learn more about discounted electricity and see our exclusive offer for you, you can contact our Call Center on 0850 800 0 186, visit your nearest Customer Relations Center, contact us on our WhatsApp Contact Line or fill out the form on the Campaigns page.

According to the Regulation on Electricity Market Eligible Consumers, you can get energy supply from Aydem/Gediz regardless of where you are in Turkey on the condition that your annual electricity consumption is at or above 1,200 kWh.

Installation number of the consumption point for which you want to sign a Bilateral Agreement, original copy of your identity card, and for commercial customers, tax certificate and signatory circular.

Discount is applied to the electricity unit price. Your electricity bill contains other price elements determined by the government. VAT (Value Added Tax), Municipal Consumption Tax, TRT Share, Energy Fund and Distribution Fee are some of the elements on your bill, and discount does not apply to fixed value elements among these.

The only authorized party for malfunctions, power cuts, maintenance and meter reading is your electricity distribution company. You can dial 186 to contact the contracted distribution company in our region.

According to the Measurement and Adjustment Law No. 3516 and the related secondary legislation, meters that measure electricity consumption must be periodically checked, sealed and adjusted every 10 years. For this reason, meters that have completed their 10 years with the same seal are removed for sealing and adjustment and replaced with a temporary meter with the same features. If the meter is impossible to be adjusted and/or repaired, it will be replaced with a new one. In addition to this, upon customer request, the mechanical meter removed can be replaced with an electronic meter that can measure multi-time consumption.

If it is found out that the meter shows incorrect consumption values, it must be replaced as per the provisions of the regulation. If the user of the meter is not the subscriber, they need to sign a subscription contract with our company to transfer the subscription to their own name. Meters can only be replaced upon application by the subscriber.