Aydem in Media

Kredim İş Birliği

26.01.2023

Aydem in Media

Aydem Perakende ve Gediz Perakende’nin...

25.11.2022

Aydem in Media

Çiftçiye, Sıfır Faizli Kredi İle...

27.10.2022

Aydem in Media

Aydem Perakende ve Gediz Perakende...

02.07.2022

Aydem in Media

Kassa QNB Finansbank İş Birliği

15.06.2022

Aydem in Media

IDC CIO Zirvesi Müşteri Deneyimi...

03.06.2022

Aydem in Media

Enerjinle Gelecek Senin Projemiz

03.06.2022

Aydem in Media

Aydem Perakende ve Gediz Perakende,...

13.01.2022

Aydem in Media

Muğla Bölgesindeki Öğrencileri Muzipo Kids...

21.12.2021

Aydem in Media

Muğla Bölgesindeki Öğrencilere Eğitici ve...

23.11.2021

Aydem in Media

PTT Tahsilat İş Birliği

11.11.2021

Aydem in Media

Dijitalleşme Dönemi

28.10.2021

Aydem in Media

Enerji İzleme Ürünleri

22.10.2021

Aydem in Media

Online Abonelik

28.09.2021

Aydem in Media

Aydem'de Üst Düzey Atama

17.09.2021

Aydem in Media

Faizleri Sildiren Kampanya

15.09.2021

Aydem in Media

Castrol İş Birliği

07.07.2021

Aydem in Media

Müşteri Deneyimi Ödülleri

26.06.2021

Aydem in Media

JTI Türkiye İle Temiz Enerji...

18.06.2021

Aydem in Media

Kategorimizde Ege Bölgesi’nin En İyi...

18.06.2021

Aydem in Media

Türkiye'nin En İyi İşverenler Listesindeyiz

02.05.2021

Aydem in Media

En İyi İşverenler Listesine Girdik

02.05.2021

Aydem in Media

İnovatif Çözümlerle Dijital

01.05.2021

Aydem in Media

Petrol Ofisi İş Birliği

27.03.2021

Aydem in Media

AB Enchant Projesi

18.03.2021

Aydem in Media

20.11.2020

Aydem in Media

AKUT

17.11.2020

Aydem in Media

Taksit

10.11.2020

Aydem in Media

Easy Check

19.10.2020

Aydem in Media

Ödemiş Belediye

11.09.2020

Aydem in Media

Enerjik Sohbetler

07.09.2020

Aydem in Media

LÖSEV

30.07.2020

Aydem in Media

TNB

17.07.2020

Aydem in Media

9 Ay Taksit

25.06.2020

Aydem in Media

Kiyasen Fatura

24.04.2020

Aydem in Media

AFL

20.04.2020

Aydem in Media

Telefonla Abonelik

11.04.2020

Aydem in Media

Evlerin Elektrigi Kesilmeyecek

29.03.2020

Aydem in Media

IZMMO

28.02.2020

Aydem in Media

Avukatlara Indirimli Elektrik

23.01.2020

COMMERCIAL QUALITY CODE NO.	COMMERCIAL QUALITY INDICATOR	STANDARD DURATION	AMOUNT OF COMPENSATION OR ACTION TO BE TAKEN YEAR 2024
1	Applications recorded by the Consumer Services Center are finalized and communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device	Within 15 business day	Residential Subscribers: TRY 193 Other Subscribers: TRY 385
2	Sending the second notification to the consumer (along with written and permanent data storage device)	At least 5 business days given for payment, following the last payment date	If disconnection has occurred, no disconnection-reconnection fee is charged. The responsible supply company bears this cost Residential Subscribers: TRY 193 Other Subscribers: TRY 385
3.1	Communicating the results of investigations into objections about billing/payment notifications related to the responsible supply company to the consumer, either in writing or via a permanent data storage device, as per the consumer's request	Within a period of 10 business days	Residential Subscribers: TRY 193 Other Subscribers: TRY 385
3.2	After the responsible supply company receives the investigation results regarding objections to billing/payment notifications, these results are to be communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device	Within a period of 3 business days	Residential Subscribers: TRY 193 Other Subscribers: TRY 385
4	If an objection to a bill/payment notification is justified, the consumer should be reimbursed for any overcharged amount related to the consumption cost in question	Within a period of 3 business days	The reimbursement will consist of 50% of the overcharged amount, plus any late payment penalties, Residential Subscribers: Up to a maximum of TRY 2,405 + late payment fees Other Subscribers: Up to a maximum of TRY 4,811 + late payment fees
5	In the event of termination or expiration of a retail sales contract, the cash deposit amount collected should be refunded to the consumer	The refund should be made within a maximum of 5 business days from the date of contract termination, provided that all debts have been paid and the security deposit has been updated	The refund will consist of 50% of the remaining amount after deducting the principal debt from the updated deposit amount, along with late payment fees if the refund occurs more than 5 business days after the contract termination date Residential Subscribers: Up to a maximum of TRY 2,405 + late payment fees Other Subscribers: Up to a maximum ofTRY 4,811 + late payment fees
6	Establishment of a retail sales contract upon properly submitted applications	To be completed within the same day	Residential Subscribers: TRY 193 Other Subscribers: TRY 385
7	Providing information to the distribution company for record-keeping about the established retail sales contract	On the day the contract is established	Residential Subscribers: TRY 193 Other Subscribers: TRY 385
8	Initiating legal action for debts not paid on time	At least 45 days after electricity is cut off following the second notification	Residential Subscribers: TRY 243 Other Subscribers: TRY 770

COMMERCIAL QUALITY CODE NO.

COMMERCIAL QUALITY INDICATOR

STANDARD DURATION

AMOUNT OF COMPENSATION OR ACTION TO BE TAKEN YEAR 2024

Applications recorded by the Consumer Services Center are finalized and communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device

Within 15 business day

Residential Subscribers: TRY 193
Other Subscribers: TRY 385

Sending the second notification to the consumer (along with written and permanent data storage device)

At least 5 business days given for payment, following the last payment date

If disconnection has occurred, no disconnection-reconnection fee is charged. The responsible supply company bears this cost Residential Subscribers: TRY 193
Other Subscribers: TRY 385

3.1

Communicating the results of investigations into objections about billing/payment notifications related to the responsible supply company to the consumer, either in writing or via a permanent data storage device, as per the consumer's request

Within a period of 10 business days

Residential Subscribers: TRY 193
Other Subscribers: TRY 385

3.2

After the responsible supply company receives the investigation results regarding objections to billing/payment notifications, these results are to be communicated to the consumer in accordance with their request, either in writing or through a permanent data storage device

Within a period of 3 business days

Residential Subscribers: TRY 193
Other Subscribers: TRY 385

If an objection to a bill/payment notification is justified, the consumer should be reimbursed for any overcharged amount related to the consumption cost in question

Within a period of 3 business days

The reimbursement will consist of 50% of the overcharged amount, plus any late payment penalties, Residential Subscribers: Up to a maximum of TRY 2,405 + late payment fees Other Subscribers: Up to a maximum of TRY 4,811 + late payment fees

In the event of termination or expiration of a retail sales contract, the cash deposit amount collected should be refunded to the consumer

The refund should be made within a maximum of 5 business days from the date of contract termination, provided that all debts have been paid and the security deposit has been updated

The refund will consist of 50% of the remaining amount after deducting the principal debt from the updated deposit amount, along with late payment fees if the refund occurs more than 5 business days after the contract termination date Residential Subscribers: Up to a maximum of TRY 2,405 + late payment fees Other Subscribers: Up to a maximum ofTRY 4,811 + late payment fees

Establishment of a retail sales contract upon properly submitted applications

To be completed within the same day

Residential Subscribers: TRY 193
Other Subscribers: TRY 385

Providing information to the distribution company for record-keeping about the established retail sales contract

On the day the contract is established

Residential Subscribers: TRY 193
Other Subscribers: TRY 385

Initiating legal action for debts not paid on time

At least 45 days after electricity is cut off following the second notification

Residential Subscribers: TRY 243
Other Subscribers: TRY 770

Excluding Taxes, Funds and Shares approved by EMRA and to be applied as of September 1, 2022; Green Tariff
Distribution System Users
Consumers Purchasing Energy from the Charged Supply Company
	Green Energy Cost	Distribution Fee	Capacity		Green Energy + Distribution	Reactive Energy
	Green Energy Cost	Distribution Fee	Güç Cost	Güç Excess Fee	Single Stroke	Reactive Energy
	kr/ kWh	kr/ kWh	kr/ Ay/ kW	kr/ Ay/ kW	kr/ kWh	kr/ kVARh
Medium Voltage
Double Term
Industry	405, 9469	14, 7972	491, 7791	983, 5582	420, 7441	48, 2956
Public and Private Services Sector and Others	405, 9469	23, 0611	791, 7604	1.583, 5208	429, 008	48, 2956
Domicile	405, 9469	22, 8419	772, 1378	1.544, 2756	428, 7888
Agricultural Activities	405, 9469	18, 9925	764, 0998	1.528, 1996	424, 9394	48, 2956
Lighting	405, 9469	22, 1336	786, 9972	1.573, 9944	428, 0805
Monomial
Industry	405, 9469	16, 3448			422, 2917	48, 2956
Public and Private Services Sector and Others	405, 9469	28, 766			434, 7129	48, 2956
Domicile	405, 9469	28, 2039			434, 1508
Agricultural Activities	405, 9469	23, 6477			429, 5946	48, 2956
Lighting	405, 9469	27, 6100			433, 5569
Low Voltage
Monomial
Industry	405,9469	25,2888			431,2357	48,2956
Public and Private Services Sector and Others	405,9469	34,2716			440,2185	48,2956
Domicile	405,9469	33,5187			439,4656
Agricultural Activities	405,9469	28,1603			434,1072	48,2956
Lighting	405,9469	32,8247			438,7716
Transmission System Users
Green Energy Cost
kr/kWh
405,9469

We are here to help you.

Aydem in Media

Kredim İş Birliği

Aydem Perakende ve Gediz Perakende’nin...

Çiftçiye, Sıfır Faizli Kredi İle...

Aydem Perakende ve Gediz Perakende...

Kassa QNB Finansbank İş Birliği

IDC CIO Zirvesi Müşteri Deneyimi...

Enerjinle Gelecek Senin Projemiz

Aydem Perakende ve Gediz Perakende,...

Muğla Bölgesindeki Öğrencileri Muzipo Kids...

Muğla Bölgesindeki Öğrencilere Eğitici ve...

PTT Tahsilat İş Birliği

Dijitalleşme Dönemi

Enerji İzleme Ürünleri

Online Abonelik

Aydem'de Üst Düzey Atama

Faizleri Sildiren Kampanya

Castrol İş Birliği

Müşteri Deneyimi Ödülleri

JTI Türkiye İle Temiz Enerji...

Kategorimizde Ege Bölgesi’nin En İyi...

Türkiye'nin En İyi İşverenler Listesindeyiz

En İyi İşverenler Listesine Girdik

İnovatif Çözümlerle Dijital

Petrol Ofisi İş Birliği

AB Enchant Projesi

WhatsApp

AKUT

Taksit

Easy Check

Ödemiş Belediye

Enerjik Sohbetler

LÖSEV

TNB

9 Ay Taksit

Kiyasen Fatura

AFL

Telefonla Abonelik

Evlerin Elektrigi Kesilmeyecek

IZMMO

Avukatlara Indirimli Elektrik