ADM-GDZ Call Center was opened by Minister Albayrak
ADM-GDZ Call Center which is established to give service to Izmir, Manisa, Aydın, Denizli and Mugla provinces and has 400 employee, was opened in Denizli on 28th September 2016. Minister of Energy and Natural Resources Berat Albayrak, Minister of Economy Nihat Zeybekci, Deputies of Denizli Dr. Sema Ramazanoglu, Cahit Ozkan, Deputy of Aydın Mehmet Erdem, Denizli Metropolitan Mayor Osman Zolan, Denizli Governor Dr. Ahmet Altıparmak, Head of Energy Market Regulatory Authority (EMRA) Mustafa Yılmaz, Ministry of Energy and Natural Resources Undersecretary Fatih Donmez, Merkezefendi District Governor Şukru Gorucu, Sarayköy District Governor Fatih Akkaya, Babadağ District Governor Nebi Canga, Deputy of Honaz District Governor Ugur Tutkan, Chairmen of Chambers, Representatives of Civil Society Organization (CSO) and many invitees attended to opening of ADM-GDZ Call Center in business with extended capacity to provide the highest customer satisfaction. Following the stand in silence ceremony continued with Istiklal Marsı (The Turkish National Anthem), opening speech and folk dance shows.
Minister of Energy and Natural Resources Berat Albayrak who gave instructions on that investments for call center capacity extension in electricity distribution are completed until October, mentioned the importance of the highest customer satisfaction. Within this scope, Bereket Energy Group became the first company who fulfilled the said instruction with ADM-GDZ Call Center investment.
The aim of ADM-GDZ Call Center giving service to 4.8 million customers in Izmir, Manisa, Aydın, Denizli and Mugla, is to answer customers’ calls in 20 seconds.
Call center whose opening was made by Minister of Energy and Natural Resources Berat Albayrak, Minister of Economy Nihat Zeybekci, Head of Energy Market Regulatory Authority (EMRA) Mustafa Yılmaz, Ministry of Energy and Natural Resources Undersecretary Fatih Donmez and Chairman of the Executive Board of Bereket Energy Group Ceyhan Saldanlı, was looked around after ribbon cutting with good luck wishes. Minister Berat Albayrak who got information on technical infrastructure of call center answered the first incoming call.
“A SUCCESS STORY IN TE FIELD OF ENERGY”
Albayrak who emphasized the importance of privatization in the field of electricity distribution during his speech told that this opening was the first step for such investments and new works were being done with the purpose of quality increase and customer satisfaction. Minister Albayrak continued his words this way: “Energy sector is a vital sector with reaching to 40 million households. We have a period ahead of us for meeting all needs. When we put forth the quality in customer satisfaction standards, the more customer satisfaction increases the more corporate, multiplier values and assets of company goes up.”
“WE KNOW THAT THEY ACHIEVE THE INITIALS.”
Minister of Economy Nihat Zeybekci emphasized that Bereket Energy Group is group company achieved the initials for both Turkey and sector. He also touched upon the significance of investments for district and country. Zeybekci underlined that Turkey made serious moves in energy field of Turkey in the recent period. He said that “We know that Bereket Group achieves the initials. The first person, creating awareness on that private sector is able to generate electricity in this geography, is Ceyhan Saldanlı. We, as being from Denizli, are proud of him.”
“CUSTOMER SATISFACTION SHOULD BE STARTED FROM CALL CENTER”
Head of EMRA Mustafa Yılmaz also mentioned his thoughts in this way: “Customer satisfaction should be started from call center. We, as institution, expect that all distribution companies and suppliers in charge are responsible.”
“OUR AIM IS COMPLETE CUSTOMER SATISFACTION.”
Chairman of the Executive Board of Bereket Energy Group Ceyhan Saldanlı hosting the ceremony started to his speech in this way: “Bereket Energy Group, which had the first distribution company license in 2008 and also set up the first hydroelectric power plant in energy sector, established the first call center among distribution companies in 2008. Today, we quadruple our incoming call capacity and technical infrastructure to increase customer satisfaction. Our call center whose total investment cost is 3 million TL, accelerates our works with the aim of providing twenty-four-seven continuous and quality energy.”
Saldanlı: “We continue to our investments with our reliance to the future. We reached to 2100 Megawatt energy production capacity. 1100 Megawatt out of 2100 is renewable and 1000 Megawatt is thermal. We grow speedily in energy sector with our distribution and retail companies providing 23 billion kWh energy to 4.8 million customers in 5 provinces. We, as Bereket Energy Group, continue to our pioneering activities with approximately 10 thousand employees. Under the leaderships of Ministry of Energy and EMRA, important steps are taken for electricity market development.
We maintain our investments with the aim of complete customer satisfaction to meet rapidly increasing energy demand in parallel with strong growth in Turkish economy. We work constantly on new technologies, applications and business models to provide continuous, quality and secure electricity. Today, we experience the pride and happiness of making the opening of our new call center epitomizing our customer-oriented strategy. We believe that our call center which we quadruple our capacity and technology and whose total investment cost 3 million TL, accelerates our works with the aim of providing twenty-four-seven continuous and quality energy.”
Saldanlı who mentioned that they raised the quality standards for complete customer satisfaction and the most efficient and advanced technologies were used for ADM-GDZ Call Center and thanked to supporters.
ABOUT 3 MILLION TL INVESTMENT
ADM-GDZ Call Center is put into practice with about 3 million TL investment. 1.5 out of 3 million TL is building cost and 1.2 million TL includes technology and other costs.
400 PEOPLE ARE EMPLOYED
Majority of employee need for call center was met from Denizli. Age range of employees is between 18 and 46. The average age is 27. 75 percent of employee is women. Education rate is as following: %0.4 post-graduate, %41.4 undergraduate, %30.3 associate degree, %26.8 high school and %1.1 secondary school graduate.
THE FIRST CALL CENTER HAVING PROFESSIONAL COMPETENCE CERTIFICATE
Employees of call center have 15UY0203-4 Call Center Customer Representative Level 4 and 15UY0204-5 Call Center Team Leader Level 5 certificates as professional education competence program.
IT PRODUCE ITS OWN ENERGY WITH SOLAR PANELS
ADM-GDZ Call Center uses solar panels to meet its energy need. Total power of solar panels system set up by Bereket Energy is 50 kWh.
DAILY CALL NUMBER CLOSES TO 10 THOUSAND.
Approximately 9 thousand 536 people are called daily by call center and it is able to take 308 calls synchronously. In call center, VIP service is provided for village headmen and customers whose annual electricity consumption is above 50.000 kWh